Deleting your CalmPath account
CalmPath by Pholarix. You can delete your account and your family's data at any time.
The short version
Delete your account in the app from your profile, or email us from your account's email address. Everything you've logged is permanently deleted, and any subscription is cancelled.
1. Delete it in the app
1. Open CalmPath and sign in.
2. Tap your account picture at the top of the screen and choose "Your family and profile".
3. Scroll to the bottom and tap "Delete my account".
4. Confirm. Your account is deleted straight away and you are signed out.
This works the same on the web and in the Android app.
2. Or ask us by email
If you can't sign in, email hello@pholarix.com.au from the email address on your CalmPath account, with the subject "Delete my CalmPath account". We check the request came from that address, delete the account within 30 days (usually much sooner), and reply to confirm.
3. What is deleted
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Your login, name, email address and profile photo.
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Your children's profiles and everything logged for them: quick logs, ABC observations, mood check-ins, goals, plans, progress, therapy sessions and care contacts.
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Team diary notes and reactions, and any invite codes you created.
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Devices registered for notifications.
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If you started the family space, the whole space goes with your account, and anyone you invited loses access to it. If you joined someone else's family, only your own login and profile are removed; the family keeps its diary.
Deletion is permanent and cannot be undone. If you want a copy of your information first, email us before deleting and we'll send it to you.
4. What may be kept, and for how long
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Deleted data can remain in our encrypted database backups for a short time, until those backups are overwritten in the normal cycle (up to 30 days).
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If you paid for a subscription, our payment provider Stripe keeps its own records of payments and invoices, as tax and financial law requires. Those records are held by Stripe under its own privacy policy, not in CalmPath.
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We may keep limited records where the law requires it or to resolve a dispute. Feedback you sent us is kept without anything that identifies you.
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We send one last email confirming the deletion, then we no longer hold your email address.
CalmPath is operated by Pholarix, Australia. Questions: hello@pholarix.com.au
More detail in our Privacy Policy.